Help desk: A service provided by an organization to assist users with technical or other issues. It is used to provide support to users who are experiencing problems with their computer systems or software. Examples include providing assistance with password resets, troubleshooting network connectivity issues, and providing guidance on how to use specific software applications.
Categories: CC D5: Security Operations | CCSP D5: Cloud Security Operations | CISM D3: Information Security Program | CISSP D2: Asset Security | Security+ D5: Security Program Management and Oversight | SSCP D1: Security Concepts and Practices
« Back to Glossary Index