Service Level Agreement (SLA): A contract or agreement between a service provider and a customer that defines the level of service, availability, and performance expected from the provider. It is used in IT operations to establish and manage the expectations and obligations of both parties. Examples include SLAs for uptime, response time, and resolution time of a service.
Categories: CC D1: Security Principles | CCSP D6: Legal - Risk and Compliance | CISM D1: Information Security governance | CISSP D1: Security and Risk Management | Security+ D5: Security Program Management and Oversight | SSCP D7: Systems and Application Security
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