Customer Relationship Management (CRM): A strategic approach that focuses on managing an organization’s interactions with its customers and potential customers. It uses data analysis about a customer’s history with a company to improve business relationships, primarily focusing on retaining customers and driving sales growth. CRM systems also maintain a robust layer of security to protect sensitive customer data from potential threats or breaches.
Categories: CC D4: Network Security | CCSP D6: Legal - Risk and Compliance | CISM D1: Information Security governance | CISSP D1: Security and Risk Management | Security+ D5: Security Program Management and Oversight | SSCP D7: Systems and Application Security
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