Operational Level Agreement (OLA): An agreement that outlines how various departments within an organization collaborate to meet service level requirements (SLR) for internal or external customers. OLAs typically support Service Level Agreements (SLAs) to ensure all supporting processes are synchronized to deliver a specified level of service.
Categories: CC D1: Security Principles | CCSP D5: Cloud Security Operations | CISM D3: Information Security Program | CISSP D1: Security and Risk Management | Security+ D5: Security Program Management and Oversight | SSCP D1: Security Concepts and Practices
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