Service desk: A team or department responsible for providing technical support and assistance to users of a system or service. It is used in IT operations to manage and resolve incidents, problems, and requests related to the operation of a system or service. Examples include using a service desk for incident management, problem management, and service level management.
Categories: CC D5: Security Operations | CCSP D5: Cloud Security Operations | CISM D3: Information Security Program | CISSP D2: Asset Security | Security+ D5: Security Program Management and Oversight | SSCP D4: Incident Response and Recovery
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